FAQs
FAQs
Frequently Asked Questions
Home Arcade Repair
Questions & Answers
What kind of Arcade games do you service?
We primarily service classic pinball machines, both electro-mechanical and digital-electronic, as well as classic coin-operated type video games, like Pac-Man, etc.
What kind of games do you NOT service?
I do not really want to service classic baseball (AKA: pitch & bat games) anymore really due to non-support of aftermarket made replacement parts for those games.
But MAY still want to service/refurbish Puck Bowlers (AKA: Shuffle Alleys)
Games WE DO NOT service:
- Slot Machines (ANY)
- Pachinko games (Chinese pinball type games with small steel balls)
- Crane Games (AKA: Skill Crane games – where you try to win stuffed animal with claw)
- Skee-Ball (ANY)
- Touch screen games (ANY)
- Vending Machines (ANY)
- Redemption games (Games that reward with tickets)
- Home model pinball machines (Toy/Does not have a coin door on front of cabinet)
Is your arcade game repair service a HOBBY?
We have proudly been involved in the coin-operated amusement industry since 1975 – 50 years as of 2025! This has always been a FULL-TIME business for us, not a hobby.
As a real business, our sole mission is to get to the root of the problem(s), as well as a proper long-term solution(s) to them!
We offer arcade repair services with a 30-day limited warranty that varies by the type/levels of work we perform.
Where is your repair shop located?
Home Arcade Repair Services is located in New Fairfield, Connecticut.
What is your hourly rate?
Our current repair hourly rate is $125.00/hour + parts.
We DO NOT pro-rate our services by what one has paid for their game(s), and its NOT for negotiation.
Do you provide On-Site Services?
Any machine that has never been serviced by Home Arcade Repair must be dropped off (or, picked-up – charges apply) at the Home Arcade repair shop with deposit, which will be applied to final cost on invoice/bill.
On-site service calls appointments are available within our service area as current scheduling allows for machines that have been serviced by Home Arcade Repair before -Reasonable driving distances PLEASE!
PLEASE NOTE: As of 2020, we are NO LONGER PERFORMING ON-SITE SERVICES TO EXACT MACHINES WE HAVE NEVER SERVICED BEFORE.
We will gladly support exact machines that have passed through our shop with on-site service call appointments… This is ONLY if machine is still located in our NORMAL service call area range.
Please understand, we had to implement this policy for too many sub-standard USED games being sold these days (via brick & mortar sellers/basement dealers/the internet/private residence person that is done with there game, and sell it off for whatever the price/condition, as well as games given/transferred to other family members for free).
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