Real Customer Experiences
Here you can view our MANY customer Testimonials from over a 10 YEAR PERIOD!
These are REAL testimonials, coming from REAL customers, not invented ones done by webmasters like that of other websites out there. We are extremely proud to display them on our website!
Status of Repairs Bally Evel Knievel Pinball
Eight Ball Deluxe
Nice meeting you the other day and thanks again for fixing up my Eight Ball Deluxe. You definitely have great knowledge and caring of these games which is hard to come by these days.
Hello from Gary Assetto
Just dropping a line to you to let you know my machines are all working excellent! Eric, please use me as a reference if you ever need one.
Repair DE Star Trek 25th Anniversary Pin
Just wanted you to know that I appreciate the fast and quality
Service. The game is working just fine.
Operation Thunderbolt Repair
Hello Eric (or should I call you magic man?)
My Operation Thunderbolt game is working flawlessly! I’ll recommend you to all my friends. You saved Christmas for us. Everyone enjoyed the game. You did a fantastic job and very efficiently might I add. I wish you the best and have a happy new year!
Dig-Dug Video Game Repair
Just checking in to let you know game is working great, thanks again.
James Bond Pinball Update
It’s Ron Lewis. I just wanted to give you a quick update on the James Bond pinball. It has never played better than it does now. Troy and I are really enjoying it. Thank You for a first class refurbishment. My neighbor even came over to play a few games and was amazed at its condition.
Thanks again, It has been a real pleasure.
Monday Night Football Pin
Thank you for a smooth game purchase and being helpful with same having to drive from NJ to CT to pick up this game. We are playing it everyday and all is well. This machine is exactly as I remember it! Have been looking for this game for many years! Now I have one! I am pleased. My son and I have had a number of playing competitions so far, my 75 year old Mom played it with the kids on the weekend and this Sat I have friends coming over and am sure we will have 4 player competitions!
I hope all is well with you and thank you again for your help.
Monday Night Football Pin
Wanting to let you know how we are doing with The Monday Night Football Game. We are having a great time with the machine! My 12 year old son has some 12 & 13 Million Scores….Last night I hit for 22 Million!
Thanks again for everything…..
Star Wars Episode 1 Pinball Machine Repair
Thank you for the fast & professional service on our Star Wars Episode 1 Pin game. The machine looks nice-thanks. Now our family can enjoy it again over the holidays!
Gottlieb Bank Shot Repair
Thank you for great and timely service—You did a great job on our machine.
Malcolm E. Berman
Star Wars Trilogy Pinball Repair
Thank you very much for coming to my house to do the repair on my pinball machine.
Eric drove all the way from Wilton to Groton to do a repair on my game. While fixing the game observed and corrected another problem with another feature of the game which would affect game play-a very good observance on his part! He was very fast and efficient in his work.
He was able to give honest answers on questions I had about my game, and pinball in general as he has a vast array of pinball knowledge, as I am new to pinball. I will be sure to call again when needed. Please feel free to use me as a reference.
I wanted to Thank You for your recent visit to my home I have attached a referral letter for you to use in the future.
Eric recently spent an entire day at my house fixing a range of games:
Megatouch Force 2004 (Upgraded to 2006.5 & Repair), Data East Simpsons Pinball, Bank Shot Pinball, Twilight Zone Pinball & Monopoly Pinball. I was most impressed with how prepared he came and the amount of different parts he had for the variety of games that I needed repaired. I was also very pleased with how fast he went through each game and found things that needed repairing that I wasn’t even aware of. All the games he worked on are 100% running great again, there is nothing like playing pinball when the game is working 100%. His knowledge of the different types of machine was great too since I have a Gottlieb Bank Shot Pinball Machine from the 1970’s, newer pinballs from the 90’s and 2000’s. I will continue to use Eric for any needed repairs, and I would HIGHLY recommend Eric if you have any problems.
Eric – Thanks again for a wonderful job on all the machines, I would also like to thank you again for staying as long as I needed to get the games working for me! Keep up the great work and it was a pleasure doing business with you.
Repair to Data East Star Trek Pinball
Nice job on the machine! Thanks for giving it a thorough look. It works better than when I first received it.
Fishtales Pinball Repair in Avon, CT
Great job on the pinball repair! It plays GREAT!
I just wanted to say “Thank You!” to Eric for all his hard work with fixing my Demolition Man machine. Eric worked tirelessly to troubleshoot the few (but irritating!) errors that were inhibiting the pinball from working properly. To obtain special parts needed during the process, he needed to make an additional third trip to obtain another need part in order to get the machine up and running properly. Great guy and fabulous service! I highly recommend him, and wish I knew more people who owned pinball machines just to give him the additional business!
Thanks again Eric!
PS. I just picked up a working and fully loaded Rowe R-81 Pulsar Orange Jukebox in pretty decent condition – now I have “tunes” while I play!
Capt. Fantastic: delivered/set-up/leveled/final play tested!
Thanks for all the elbow grease….and, I look forward to seeing and playing the game next time I am in New York.
Sorry to say but the next time I see it, it won’t be for a few months, but, the grand kids I am sure, will have a blast!
Baby Pac-Man In-Shop Restoration
Many Thanks! The machine is so nice now! Although I have not had time yet to really play it much. It will take time to get “the rust” off my past game playing abilities! I forgot how difficult a game it is (but that is what makes it fun and challenging). I get the sense you have pride in what you do, and I very much appreciate that. This machine has great sentimental value to me! I am also happy of my son Nick’s online find of a true repair professional!
1982 Bally “Baby Pac-Man”
Jim – Again, it was a pleasure to meet you both, and choosing me to restore your cherished classic game…I hope you and your family/friends get MANY, MANY years of enjoyment with it!
Black Rose pinball and Asteroids games need repair
Eric, I can’t thank you enough. My 10 year old was almost in tears of joy to find out that mystery game in the corner was working and the pinball machine was back in order. I really appreciate how prepared you were and how thorough. I am sure we have many hours of fun ahead of us.
Cue Ball Wizard
Thank you again for coming out Saturday to fix my Cue Ball Wizard pin, I am happy to report it is still working fine 🙂 Your expertise and persistence with all the problems the game had, is reallyappreciated!
2 classic pinballs
I have used Home Arcade Repair Services for quite a few months now. I have 2 classic pinballs, a couple of classic stand up and several cocktail cabinet video games. Eric has always been responsive and helpful for my needs. He’s been doing this for many years, and it definetely shows!
The games that I have are manufactured primarily between 1978 and about the mid 1980’s. (Bally 1980 Flash Gordon pin, Early Stern 1980 Flight 2000, Defender, Space Invaders, Dig Dug, Frenzy, etc.) Unfortunately, most electronic components were never designed to last 30 years, and video games and pinballs from this era are no exception, there are certain components on these classic games that simply wear out over time whether they’re used or not.
I do computer maintenance for a living, and while I don’t work on arcade equipment for a living – I really can’t think of too many people these days who use computers/typewriters, or watch TV’s made in 1980’s either. It’s really becoming a lost art!
The only reason why my machines run so well today is because of Eric’s services. He has clearly forgotten more about these games than I will simply ever know. He was fixing these games when they were released, and is frankly one of a few stewards left who really understands the ins and outs of these products.
Eric can work on BOTH era designed games styles, interacting with score displays, power supplies, etc in many cases. These games do break, either from use and/or neglect. Either way they do break, it is just what they do, and they do require TLC with there use.. Eric solved several contact issues with my Flash Gordon within the first few minutes of looking at it at my home, and works considerably better than before.
Arcade video games for some reason, really have less support than pinball in terms of parts. Arcade games used to have standard resolution CRT monitors, powered by 5 and 12V power supplies, and in the case of my games…8 and early 16 bit processors. Most of this hardware is made any longer. Eric clearly has helped be proactive to ensure that these systems may very will live on and they’ve never looked or worked better.
I live in Rockland County, NY and I travel to West Redding, CT to engage Eric’s services, dropping off my classic video game collection games, one/two machines at a time for him to throughly go through, over the past year. I’ve been in the technology business for over 25 years. There aren’t too many people who approach his skill level, and the ones that do…have largely retired!
Dan, I thank you for the VERY kind words…With all that you have said to promote my experience and my caring of these now classic games, it is not getting any easier as most of the machines I do get to do service on are now over 3 decades old! Many owners of these games just do not understand that! But, I do what I can with them as these machines were never manufactured/built to be around this long either..Newer equipment is also “built on the cheap” so, its really a double edge sword here…… Anyway, I thank you for your long standing support over the past year+ with your drop off video game in shop repairs!
United 1977 “Cherokee” Shuffle Alley In-shop repair
We have been playing the game, and all is working well. My
wifes family was over, and we had a lot of laughs playing.
Thanks for everything you did!
1979 Bally “Future Spa” Success!
We got Future Spa set-up and running in our upstate New York vacation home without issue. The bad news is that your previous high score has been eclipsed. But all is good. We had no real issues at all. The only concern now is that the machine is in a location where the late afternoon sun is going to beat down on the new paint and begin the fading process again. I researched pinball cover (if you have a recommendation, I will listen) but expect to use a bed sheet or something similar to cover the pin when we are not there.
Play is good; had initial issue with the ball careening between the sides in the chute launching the ball. Thought it might be because the angle was not steep enough. However, that issue didn’t present itself as noticeably after a few rounds. If you know what might cause this, I would be interested.
Overall, very pleased!
Williams F-14 Tomcat Repair Visit
I really appreciate you coming by today. The machine is running great! My son and I have been playing head-to-head competition games. I am so glad that the machine did not need much to get it up and running again.
Hope you have a great weekend!
Addams Family Pinball Repair Visit
Just a note to express my thanks for the great job you did on my Addams Family machine. Did you also lower the volume? If so, thanks for that as well, It was needed. I just played a game and because it had been inoperable for so long, I had forgotten what an incredibly fun game it is!
Looking to have my L.O.T.R. pinball machine serviced
Great to meet you Eric. Thanks so much for the tune up, machine plays like new. Glad you caught the battery thing as well. You definitely know your stuff with arcade games.
Service Repair Multicade
I just want to say thank you for bringing my machine back to life. My kids and I had a blast playing it! I was very impressed with the amount of parts you carry in stock and were able to switch out on my machine and get it up and running while at my location. Please feel free to use me as a reference!
Ms. Pac-Man In-Shop Repair
I can’t thank you enough for the work you did on my Ms. Pac-man machine. It has been in my family since the early ’80s and it means a lot to all of the DeLancey’s that it is back and ready for play. I wasn’t sure that I would be able to get the machine fixed, and I called a lot of other companies to see if I could have the machine serviced. They were either not willing to work on the machine, or made it really complicated to figure out how best to handle refurbishing my machine. You were honest, clear, upfront, and open to figuring out a way to make sure that I could get my machine back in action and as close to the original form of the machine as possible. The cost was reasonable and fair when it considered the parts needed and the workload required to find a creative solution to fixing Ms. Pac-Man. My sister and I couldn’t stop playing when we got it in my apartment and plugged it in. I’m going to have a hard time getting work done and staying focused now that its back, but you’ve made a very happy customer!
Thank you so much for everything!
Twilight Zone In-Shop COMPLETED!!!
Love the new and improved Twilight Zone. Thank you for fixing it so perfectly!!!