Appointment Scheduling

Home Arcade Repair Services

Repair Appointments

Before You Schedule...

This form is for inquiry purposes, not a commitment to repair.

Before we can service your machine, we must discuss: What you have, how long you have owned your machine(s), any past service history, current problems, etc.

Unfortunately, many sub-standard machines are no longer repairable due to general neglect, equipment age, and extended periods of disrepair or non-use.

Depending on the circumstances above, it may be required to either drop off the machine at our New Fairfield shop for service (cost-saving) or have the machine picked up by us (charges will apply).

Home Arcade Repair Scheduling

Information & Answers

Repair Costs

We charge by the hour. This includes both in-shop & on-site repair appointments.

Can you give me a rough estimate for repair?

Persons that inquire about ESTIMATED total labor cost quotes by phone or email are made/given by us in ESTIMATION without actually seeing the machine in person, and without any unforeseen issues/neglect that most machines do have.

It is just impossible to give an exact labor cost and exact labor time to repair your machine(s) without actually seeing machine(s) in person, or even just going by what you, the customer, describes as its problems.

Why should I bring my machine to the shop?

Due to age and much often NEGLECT found from not properly maintaining or long term non-use of the machine(s) in question over time, when discussing your repair, if we feel the device just cannot be repaired properly, or in a timely fashion on-site, we will suggest having it dropped off or picked-up for in-shop work to be properly & thoroughly performed.

Do You Charge Sales Tax?

We are a taxable business in Connecticut and are required by law to collect sales & use tax (6.35%) for any repairs performed, as well as game sales made in the State of Connecticut.

Outside Driving Distances / Drop-Off Repairs

If you are outside of our travel area you also have the cost saving option of dropping off your machine for repair. Also, when discussing your repair, if we feel the device just cannot be repaired properly, or in a timely fashion on-site, we will suggest having it dropped off or picked-up for in-shop work to be properly & thoroughly performed. We have had many machines brought to us from LONG distances for In-Shop Services…

Potential out of area customers are also encouraged to drop off your machine at our shop in New Fairfield, CT. This can also be a cost saving option to you…If bringing the machine to us is NOT an option for you, and depending on what you have, we can pick-up/drop off/set-up for an additional cost – please inquire for these situations.

What are your policies for deposits?

ALL machines that are dropped off for in-shop repair/refurbishment, a deposit is required due at time of drop off. This deposit will be applied to your final Invoice/Bill total. Please contact us for more information.